Refund policy

At Zaylun, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original tags and packaging attached

  • Not show signs of washing, damage, stains, perfume, makeup, or other use

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at support@zaylun.com with:

  • Your order number

  • The item(s) you would like to return

  • The reason for your return

  • Photos, if the item is damaged or defective

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return instructions from our support team.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include clear photographs of the item and packaging so we can investigate the issue and arrange an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different size or would like to exchange an item, please contact us at support@zaylun.com.

Exchange availability depends on inventory at the time your request is processed.

Final Sale Items

Certain promotional, clearance, or final-sale items may not be eligible for return or refund. If an item is final sale, this will be clearly indicated at the time of purchase.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@zaylun.com.

Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or fulfillment.

Contact Us

For questions regarding returns or refunds, please contact:

Zaylun
Email: support@zaylun.com
Customer Support: Monday–Sunday, 8:00 AM–5:00 PM